Kinerja Reformasi Birokrasi pada Kantor Wilayah Direktorat Jenderal Pemasyarakatan Sumatera Selatan Tahun 2025

Abstract

This research aims to examine bureaucratic reform performance at the South Sumatra Regional Office of the Directorate General of Corrections. This study employs a qualitative method with a descriptive approach. Data were collected through observation, interviews, documentation, and literature study, and analyzed using Agus Dwiyanto’s (2008) bureaucratic performance theory, which covers productivity, service quality, responsiveness, responsibility, and accountability. The findings indicate that governance and bureaucratic reform have generally been implemented well. This is reflected in the achievement of performance targets, the provision of good quality services, the organization’s ability to respond to needs, personnel compliance with regulations and standard operating procedures, and the implementation of accountability and supervision in accordance with applicable regulations. Nevertheless, several challenges remain, including limited human resources, insufficient budgets for monitoring and evaluation activities, and a performance reporting system that has not been optimally integrated. Therefore, strengthening human resource capacity, integrating information systems, and improving coordination are necessary to support more effective, transparent, responsive, and accountable bureaucratic reform in the future. These efforts are expected to improve organizational performance and strengthen public service governance over time.