Efektivitas Pelayanan Publik Dalam Pembuatan E-KTP di Desa Riding Kecamatan Pangkalan Lampam Kabupaten Ogan Komering Ilir

Monika Safitri; Amaliatulwalidain Amaliatulwalidain; Doris Febriyanti

doi:10.59059/mandub.v4i3.3315

Authors

Monika Safitri Program Studi Ilmu Pemerintahan, Universitas Indo Global Mandiri, Indonesia
Amaliatulwalidain Amaliatulwalidain Universitas Indo Global Mandiri
Doris Febriyanti Universitas Indo Global Mandiri

DOI:

https://doi.org/10.59059/mandub.v4i3.3315

Keywords:

Effectiveness, e-KTP Service, Public Service, Riding Village, Service Quality

Abstract

The e-KTP service is a strategic public service regulated by Law No. 25 of 2009 concerning Public Services, Law No. 24 of 2013 concerning Population Administration, and Minister of Home Affairs Regulation No. 7 of 2019. e-KTP is valid for life and serves as the main identity for citizens in various administrative affairs. However, in its implementation there is still a gap between regulation and reality in the field. Common problems include delays in the issuance process, limited e-KTP blanks, network system disruptions, and limited facilities and infrastructure. A similar condition occurs in Riding Village, Pangkalan Lampam Sub-district, Ogan Komering Ilir Regency, where people still experience problems related to service completion time. Based on these problems, this study aims to analyze the effectiveness of e-KTP services in Riding Village and to identify inhibiting factors and formulate recommendations for improvement. This study uses a qualitative descriptive method with data collection techniques of observation, interviews, and documentation. The research informants are village officials and residents of Riding Village. The results of the study are expected to provide a theoretical contribution to the development of State Administration science regarding public services, as well as practical contributions to the Village Government and the Population and Civil Registration Office in improving the quality of e-KTP services to be faster, more accurate, and accountable.

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