Kualitas Pelayanan Publik Yang Ada di Kota Batam

Authors

  • M. Aidil Zulfa Universitas Maritim Raja Ali Haji
  • Paris Likuwatan Universitas Maritim Raja Ali Haji

DOI:

https://doi.org/10.59059/mandub.v1i4.851

Keywords:

Public Service Quality

Abstract

Research on public services in Batam City has been carried out with various focuses and approaches. Research conducted at the Batam City Public Service Mall aims to analyze the level of satisfaction with public services with changes to the business licensing regulatory system. The research results show that the majority of people express satisfaction with the services provided by the Batam City Public Service Mall, however there are improvements that need to be made, especially regarding understanding the procedures for processing business permits. Apart from that, other research highlights the influence of service quality and facilities on Batam City Government customer satisfaction at Public Service Malls. The results of this research provide an understanding of the importance of service quality and facilities in influencing customer satisfaction Apart from that, the implementation of public services during the Covid-19 pandemic in Batam City is also the focus of research. This research highlights the challenges in running public services according to the minimum standards that apply during the pandemic. The research results show that the implementation of public services during the Covid-19 pandemic is still not running effectively and efficiently From these various studies, it can be concluded that public services in Batam City are an important topic to evaluate and improve, especially in terms of customer satisfaction, the influence of service quality and facilities, as well as challenges in providing public services during pandemic conditions.

References

Ombudsman. "Sidak Mall Pelayanan Publik Batam, Ombudsman Temukan Banyak Loket Kosong." [Online]. Available: https://ombudsman.go.id/artikel/r/pwkmedia--sidak-mallpelayanan-publik-batam-ombudsman-temukan-banyak-loket-kosong. [Accessed: 11-May2023].

Supriatna, R. A. "Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pelanggan Pemko Batam di Mal Pelayanan Publik Kota Batam." Universitas Putera Batam, 2020.

Pasaribu, A. T. "Analisis Kepuasan Pelayanan Publik pada Mal Pelayanan Publik Kota Batam." Universitas Islam Negeri Sultan Syarif Kasim Riau, 2021.

Afreni. "Kualitas Pelayanan Publik Di Kecamatan Kuranji Kota Padang." Diploma Thesis, Universitas Andalas, 2019.

"Kualitas Pelayanan Melalui Website Dan Media Sosial Dalam Menyediakan Layanan Yang Handal Di Masa Pandemi Covid 19 Di Kota Batam." e-journal ipdn, 2022.

Dengan merujuk pada sumber-sumber di atas, pembaca dapat menemukan informasi lebih lanjut terkait pelayanan publik di Kota Batam.

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Published

2023-12-18

How to Cite

M. Aidil Zulfa, & Paris Likuwatan. (2023). Kualitas Pelayanan Publik Yang Ada di Kota Batam . Mandub : Jurnal Politik, Sosial, Hukum Dan Humaniora, 1(4), 377–385. https://doi.org/10.59059/mandub.v1i4.851

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