Evaluasi Pelayanan Pelaporan Kekerasan terhadap Anak di Bawah Umur: Studi Kasus Dinas Pemberdayaan Perempuan dan perlindungan Anak Kota Palembang 2025

Adryan Maulana; Dwiki Adi Putra; Doris Febriyanti

doi:10.59059/mandub.v4i3.3311

Authors

Adryan Maulana Universitas Indo Global Mandiri Palembang
Dwiki Adi Putra Universitas Indo Global Mandiri Palembang
Doris Febriyanti Universitas Indo Global Mandiri Palembang

DOI:

https://doi.org/10.59059/mandub.v4i3.3311

Keywords:

Child Abuse Reporting, CIPP Evaluation Model, DPPPA Palembang City, Service Evaluation, Violence Against Children

Abstract

This study aims to comprehensively evaluate the reporting services for violence against minors at the Palembang City Women's Empowerment and Child Protection Agency (DPPPA) in 2025 through the Regional Technical Implementation Unit for Women and Child Protection (UPTD PPA). Employing a qualitative descriptive method structured around Daniel L. Stufflebeam's CIPP (Context, Input, Process, Product) evaluation model, data were gathered through in-depth interviews with UPTD PPA officials, reporters, and the general public, as well as institutional document analysis. The findings indicate that in the Context aspect, service objectives align with child protection needs, although public awareness regarding reporting mechanisms remains uneven; in the Input aspect, DPPPA is supported by competent personnel, PUSPAGA psychological services, physical and online platforms, and clear SOPs, yet UPTD PPA lacks independent budget management; in the Process aspect, service execution is responsive and adaptive via mediation or legal routes involving community leaders and NGOs, though public outreach and case progress transparency require improvement; and in the Product aspect, the service delivers positive outcomes such as direct advocacy, information clarity, and heightened public trust, even though overall effectiveness is not yet fully maximized. This study recommends expanding public outreach, strengthening human resource capacity, granting budget autonomy, and ensuring continuous updates on case progress.

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